Product FAQs

How do I find the right size?

Please check the size chart on the product page to find the best fit for you.

Orders & Payments

How can I check my order status?

You can check your order details by logging into your account. We’ll also keep you updated through WhatsApp and email as your order is processed and shipped.

Are there any shipping charges?

We offer free shipping on all orders. A ₹50 fee applies to Cash on Delivery (COD) orders.

Can I change my delivery address or phone number after placing an order?

Please contact us as soon as possible if you need to update your delivery details. Once your order has been dispatched, changes cannot be made. For assistance, visit our Contact Support page.

How do I place an order?

Choose your favourite styles, add them to your cart, and proceed to checkout. Enter your delivery details, select your preferred payment method, and place your order.

Shipping & Delivery

When will my order be shipped?

Orders are generally shipped within 1–2 days of confirmation. You’ll receive shipping updates through WhatsApp and email once your order is dispatched.

How long will delivery take?

Delivery usually takes 2–5 working days, depending on your PIN code. If you need help with your delivery, visit our Contact Support page.

Returns, Exchanges & Refunds

How do I request a return or exchange?

Submit your request through our Returns & Exchanges Portal within 3 days of delivery. Please check our Returns, Exchange & Refund Policy for eligibility conditions.

What condition should my product be in for a return or exchange?

Products must be unused, unworn, unwashed, unaltered and free from stains, marks, odour or other signs of use. All original tags must be attached, and the product must be returned in its original packaging. All returned products are subject to a quality check. Read our Returns, Exchange & Refund Policy for full details.

Is there a return fee?

A ₹99 return fee is deducted from your Store Credit amount. This fee is charged once per return request, regardless of the number of eligible items included. Original shipping charges paid while placing the order are non-refundable. Please refer to our Returns, Exchange & Refund Policy for complete details.

How will I receive my refund?

Once your returned product reaches our warehouse and passes the quality check, your refund will be issued as Store Credit only. Refunds are not issued to your bank account, UPI ID, credit card, debit card or original payment method.

How long is my Store Credit valid?

Your Store Credit is valid for 1 year from the date of issue and can be used for future purchases on the Flurr website. It cannot be withdrawn, transferred to a bank account or exchanged for cash. Please refer to our Returns, Exchange & Refund Policy for further details.

How do exchanges work?

Exchanges are primarily available for size-related issues and are subject to stock availability. You can exchange an item for another available size of the same product. If your required size is unavailable, we may issue Store Credit for the eligible product value. To request an exchange, visit our Returns & Exchanges Portal.

What is the exchange fee?

A ₹100 reverse shipping fee applies to each exchange request, regardless of the number of eligible items included. Each item is eligible for one exchange. A second exchange may be permitted for a fee of ₹149. Please read our Returns, Exchange & Refund Policy for the complete terms.

Can I return or exchange sale products?

Products purchased during a sale or promotional offer may be returned or exchanged, subject to the applicable offer terms and our policy. Products specifically marked as non-returnable or non-exchangeable on their product pages are not eligible. For full details, please refer to our Returns, Exchange & Refund Policy.

What happens if I return part of a combo or promotional offer?

If you return only some items purchased under a combo or promotional offer, your Store Credit will be calculated using the applicable individual product value after adjusting for the offer benefit.

Which products cannot be returned or exchanged?

Scrunchies, duffle bags, yoga mats, accessories and products marked as non-returnable or non-exchangeable on their product pages are not eligible for returns or exchanges. For complete details, read our Returns, Exchange & Refund Policy.

When can a return or exchange request be rejected?

A request may be rejected if it is raised more than 3 days after delivery, the product has been used, washed, altered or damaged through misuse, the original tags or packaging are missing, the product shows stains or other signs of use, or the returned product differs from the one originally shipped. For the full eligibility conditions, please review our Returns, Exchange & Refund Policy.

What if I receive a wrong, damaged, or defective product?

Please report the issue within 24 hours of delivery by contacting us through our Contact Support page. Share clear photographs or videos of the product, tags, and packaging so our team can verify the issue and help with the appropriate resolution. For verified wrong, damaged, or defective products, the applicable return shipping fee will not be charged.

What if pickup is not available in my area?

Reverse pickup depends on courier availability for your PIN code. If pickup is unavailable, we may ask you to self-ship the product to our warehouse. Please pack it securely and include your Order ID and registered mobile number.

How many pickup attempts will be made?

Our courier partner will make two attempts to collect your return or exchange. If the product is not handed over during either attempt, your request may be marked as failed.

Order Cancellations

How can I cancel my order?

You can cancel your order only before it is dispatched from our warehouse. Once dispatched, the order cannot be cancelled through our system. After delivery, you may submit a return request through our Returns & Exchanges Portal, subject to the applicable eligibility conditions.

How will I receive a refund for a cancelled prepaid order?

For assistance with a cancellation-related refund, please contact us through our Contact Support page.

Need Help?

Have a question about your order, delivery, returns, or exchanges? Visit our Contact Support page, and our team will be happy to help.