Returns & Exchanges

Eligible products can be returned or exchanged within 3 days from the date of delivery.

To be eligible, the product must be:

• Unused and unworn
• Unwashed
• Unaltered and untampered with
• Free from stains, marks, odour or signs of use
• Returned with all original tags attached
• Returned in its original packaging

All returned products are inspected by our team before a return or exchange is approved.

Submit your request through our Return & Exchange Portal within 3 days of delivery.

Once your request is approved, our courier partner will attempt to collect the product from your delivery address.

We will make two pickup attempts.

Once the product reaches our warehouse, it will be inspected to make sure it meets our return and exchange conditions.

Once approved, we'll process your Store Credit for returns or your replacement product for exchanges.

Yes. A ₹99 return fee will be deducted from your Store Credit amount.

The fee covers the reverse logistics cost of bringing the product back to us.

The ₹99 fee is charged once per return request, regardless of the number of eligible items included in that request.

Original shipping charges paid while placing the order are non-refundable.

Once your returned product reaches our warehouse and successfully passes our quality check, your refund will be initiated as Store Credit only.

We do not offer refunds to a bank account, UPI ID, credit card, debit card or any other original payment method.

Store Credit cannot be withdrawn, transferred to a bank account, or exchanged for cash.

The applicable ₹99 return fee will be deducted from the Store Credit amount.

Once your return has been approved and processed, the Store Credit will be issued to your Flurr account and can be used towards future purchases on our website.

We offer exchanges primarily for size-related issues, subject to availability.

You can exchange your product for another available size of the same product.

If the required size is unavailable, we may provide Store Credit for the eligible product value.

A ₹100 reverse shipping fee will be charged for an exchange.

The exchange fee is charged once per exchange request, regardless of the number of eligible items included in that request.

Each item is eligible for one exchange only.

If you require a second exchange, we may allow it against a ₹149 second-exchange fee.

Products purchased during a sale or promotional offer are eligible for return or exchange subject to the applicable offer terms and the conditions of this policy.

Any product specifically marked as non-returnable or non-exchangeable on the product page will not be eligible.

If you purchase multiple products under a combo or promotional offer and return only part of the order, the Store Credit will be calculated based on the applicable individual product value after adjusting the applicable offer benefit.

The following products are not eligible for return or exchange:

• Scrunchies
• Duffle bags
• Yoga mats
• Accessories
• Products specifically marked as non-returnable or non-exchangeable on the product page

Your request may be rejected if:

• The request is raised more than 3 days after delivery
• The product has been worn or used
• The product has been washed
• The product has been altered, repaired or tampered with
• Original tags have been removed or damaged
• Original packaging is missing
• The product has stains, makeup marks, odour, pet hair or other signs of use
• The product has been damaged due to washing, ironing, laundry or misuse
• The product returned is different from the product originally shipped

We're sorry — that's not how your Flurr order should arrive.

Please report any wrong, damaged or defective product within 24 hours of delivery.

To help us resolve the issue quickly, please share clear photographs or videos of the product, tags and packaging with our support team.

Once verified, we'll provide the appropriate resolution.

Contact our support team:
support@flurr.in

Reverse pickup depends on courier availability for your PIN code.

If reverse pickup is not available in your area, we may ask you to self-ship the product to our warehouse.

Please pack the product securely and include your Order ID and registered mobile number with the shipment.

Our courier partner will make two attempts to collect your return or exchange.

If the product is not handed over during either attempt, the request may be marked as failed.

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled through our system.

You may initiate a return after delivery, subject to this policy.