RETURN / REFUND / EXCHANGE POLICY

You can request a Return or Size Exchange within 7 days of receiving your order for all non-sale items, excluding accessories. Terms apply as follows:

REFUNDS

  • Prepaid Orders: Refunds for eligible items will be processed to the original source within 3–5 business days of receiving the return. The amount will reflect in your account within 10 business days, depending on your bank.
  • Return Fee: A ₹99 return fee applies to refunds processed to the original payment method. Choosing store credit allows you to receive the full amount.
  • Cash on Delivery (COD) Orders: We only offer store credit for COD orders instead of refunds.

EXCHANGES

We offer exchanges under the following conditions:

  1. Size Exchange: Exchanges are subject to stock availability. If the required size is unavailable, store credit will be issued.
  2. Condition of Items: Items must be untried, unworn, and unwashed to qualify for an exchange. All tags and original packaging must be intact.
  3. Exchange Limit: Each garment is eligible for only one exchange.
  4. Clearance Sale Items: Items purchased under Clearance Sale are not eligible for return, refund, or exchange.
  5. Flash Sale & Exclusive Sale Items: A Rs. 149 logistics fee will be charged for exchanges.
  6. Second Exchange: Second exchanges incur an additional Rs. 149 charge. No further exchanges allowed after that.

RETURNS

  1. If you purchased multiple items under a combo offer and return one item, the refund will be calculated based on the individual item price.
    Example: 2 tights for Rs. 2099 (one priced at Rs. 1199). Returning one item refunds Rs. 900 (2099 - 1199).
  2. If a discount or coupon was applied to a combo offer and you return an item, the refund amount will be adjusted based on the new price of the retained item(s).

REPORTING A FAULTY OR INCORRECT / UNDELIVERED ITEM

If you receive a faulty, damaged, or incorrect product, contact our support team within 24 hrs.

If your order status shows as 'Delivered' but you have not received the item, please contact our customer support within 2 days of the delivery date. After this, we cannot provide a resolution.

POLICY CHANGES

Flurr reserves the right to modify or alter these conditions at any time without prior notice. The updated policy is final and binding.

To place a Return or Exchange request, CLICK HERE.

Submit your Query

For any support queries, Please fill the following form.