RETURN / REFUND / EXCHANGE POLICY

We have a 7 day return policy, which means you have 7 days after receiving your item to request a Return / Size Exchange for all non-sale item(s), excluding accessories subject to following

1. Processing Time: Refunds will be processed as STORE CREDIT / GIFT CARD/ DISCOUNT COUPON within 24 hours after receiving the returned product at our warehouse.

2. Condition of Returned Items: Items must be returned in their original condition and packaging—unworn, unwashed, and with all tags attached to be eligible for a refund.
   
   

3. Reverse Shipment Fee: A reverse shipment fee of Rs. 99 will be charged per return request (excluding the original shipping fee for COD orders).

4. Reverse pick-up: Our logistics partner will attempt pick-up 3 times. If unsuccessful, you will be responsible for shipping the item(s) back to our warehouse. Reverse pick-up is subject to service availability in your area.

5. Liability Limitation: Our liability is limited to the invoice value of the product.
   

6. Exchange Order Returns: Return requests for exchange orders will not be accepted.

7. Non-Acceptance of Delivery: For a prepaid order that was not delivered after multiple attempts and returned back to us, we will process the refund in the form of a gift card which will be shared with you on your registered email id and comes with a lifetime validity. You can check the gift card in your Inbox or spam folder.

EXCHANGE POLICY

We offer exchanges only under the following conditions:

1. Size Exchange: Exchanges are subject to stock availability. If the required size is unavailable, store credit will be issued.

2. Condition of Items: Items must be untried, unworn, and unwashed to qualify for an exchange. Please ensure all tags and original packaging are intact.

3. Exchange Limit: Each garment is eligible for only one exchange. Review your requirements before requesting an exchange.

4. Flash Sale & Exclusive Sale Items: A logistics fee of Rs. 149 will be charged for exchanges on items purchased during Flash Sales or Exclusive Sales.

5. Second Exchange: We do not allow second exchanges. However, if a second exchange is requested, an additional charge of Rs. 149 will apply. No further exchanges will be permitted after the second exchange.

RETURNING ITEMS FROM COMBO OR DISCOUNTED OFFERS

1. If you purchased multiple items under a combo offer and return one item, the refund will be calculated based on the individual item price and not the discounted combo price.

   • Example: If you purchased 2 tights for Rs. 2099 (one priced at Rs. 1199) and return one, the refund will be Rs. 900 (2099 - 1199).

2. If a discount or coupon was applied to a combo offer and you return an item, the refund amount will be adjusted based on the new price of the retained item(s).

REPORTING A FAULTY OR INCORRECT / UNDELIVERED ITEM

If you receive a faulty, damaged, or incorrect product, please contact our support team within 24 hrs.

If your order status shows as 'Delivered' but you have not received the item, please contact our customer support within 2 days from the delivery date shown in the tracking link. After this period, we will not be able to provide a resolution.

POLICY CHANGES

Flurr reserves the right to modify or alter these conditions at any time without prior notice. The updated policy shall be final and binding.

To place a Return or Exchange request, [CLICK HERE].